5 Year New Vehicle Warranty Terms and Conditions – Updated August 2024

The warranties set out in this 5 Year New Vehicle Warranty are given by Volkswagen Group Australia Pty Ltd ABN 14 093 117 876 (Volkswagen Group Australia) of Level 7, 895 South Dowling Street, Zetland NSW 2017.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

1. to cancel your service contract with us; and

2. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the services and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these New Vehicle Warranty Terms and Conditions and the law.

You may contact us by email on hello@myvw.com.au or by phone on 1800 607 822

New Vehicle Warranty
Volkswagen Group Australia warrants that:

If despite proper driver treatment and proper prescribed maintenance defects in original material or manufacture occur in this vehicle during a period of 5 years (60 months) unlimited kilometres from the date of delivery of the vehicle to the original retail customer for new vehicles or date of first registration by the dealer for demonstrator vehicles, then any authorised Volkswagen Dealer will rectify such defects free of charge upon obtaining approval from Volkswagen Group Australia. The 5 Year New Vehicle Warranty for vehicles used as taxi, ride share or hire car purposes are limited to 5 years/150,000 kilometre warranty (whichever comes first).

Volkswagen Group Australia does not accept liability for any item which failed due to normal wear and tear, driver abuse or unauthorised modifications, or from the non-professional repair or maintenance of the vehicle. There are other circumstances which may make a repair necessary and for which a charge maybe made by an authorised Volkswagen Dealer. This depends mainly on where and how the vehicle is used and includes weather and atmospheric conditions, road surfaces, your driving habits, vehicle usage and frequency of servicing.

New Vehicle Warranty explanations
In accordance with the warranty terms & explanations set out in this booklet for new Volkswagen vehicles:

The warranty against defects in original materials or manufacture is provided from the date of delivery of the vehicle to the original retail customer for new vehicles or date of first registration by the dealer for demonstrator vehicles. Natural wear and damage caused by abnormally rough or improper use, or unauthorised modifications which cause damage are not covered by this warranty.

Should your Volkswagen require repairs please contact the nearest authorised Volkswagen Dealer. A list of authorised Volkswagen Dealers can be found at: https://au.volkswagen.com.au/find-dealer/.

Your rights under the New Vehicle Warranty are separate and additional to your rights under the Australian Consumer Law.

High-voltage battery warranty for Volkswagen PHEV1 and BEV1 vehicles
1. The additional warranty for high-voltage batteries for new Volkswagen PHEV or Volkswagen BEV vehicles will be voided if the high-voltage battery is removed permanently from the new Volkswagen PHEV or the Volkswagen BEV vehicle and is no longer operated in combination with the new Volkswagen PHEV or Volkswagen BEV vehicle.

2. The additional warranty for high-voltage batteries for the new Volkswagen PHEV or Volkswagen BEV vehicle will no longer be in place if and to the extent that a malfunction, a loss of net battery energy capacity, or damage to the high-voltage battery is the result of an accident.

3. Volkswagen Group Australia consents to the assignment of any claim arising from the warranty for high-voltage batteries for the new Volkswagen PHEV or Volkswagen BEV vehicle in the event of the sale of the new Volkswagen PHEV or Volkswagen BEV vehicle by the warranty to a new purchaser. Upon such assignment, to the extent permitted by law, the original warrantee will not be able to make any new claims arising from the warranty. The new purchaser acquires such claim, insofar as it still exists at the time of assignment.

4. All provisions published in these terms and conditions in relation to the Volkswagen Group Australia New Vehicle Warranty also apply accordingly to the warranty for high-voltage batteries for PHEV and BEV vehicles, apart from the duration of the warranty.

Additional warranty for high-voltage batteries for Volkswagen PHEV vehicles
In addition to the Volkswagen Group Australia new vehicle warranty, Volkswagen Group Australia will offer, for the benefit of the purchaser of a new Volkswagen PHEV vehicle and in relation to the components of the high-voltage battery as listed below, a warranty for a period of eight years from the day of initial delivery of the vehicle to the first purchaser or for the first 160,000 km of the vehicle, whichever occurs first. The above Volkswagen Group Australia warranty declaration comprises exclusively and definitively all defects relating to material and labour of the following components in the high-voltage battery:

— Cell modules
— Battery housing
— Cooling elements
— Connectors for battery modules
— A reduction in the net battery energy capacity during the warranty period is component-related and does not constitute a defect within the meaning of this warranty.

Additional warranty for high-voltage batteries for Volkswagen BEV vehicles
Volkswagen Group Australia provides additional warranty for the components of the high-voltage battery listed below.

This warranty will apply for a period of eight years from the initial delivery or registration to the first purchaser or for the first 160,000 km of the vehicle, whichever occurs first.

¹ Plug-in hybrid electric vehicle

² Battery electric vehicle

The above Volkswagen Group Australia warranty declaration includes exclusively and definitively all defects relating to material and labour of the following components in the high-voltage battery:

— Cell modules
— Battery housing
— Cooling elements
— Connectors for the battery modules

Regardless of any defect in the above components of the high-voltage battery, the additional warranty mentioned also covers the case where the net residual energy capacity of the battery falls below 70% relative to the energy capacity at the time of initial delivery or registration. In this case there is an entitlement to have the energy capacity of the high-voltage battery increased, as described below.

Net Battery Energy Capacity: The battery energy capacity in kWh (proof provided by measuring energy capacity) and therefore the performance of a lithium-ion high-voltage battery, will decrease over the period of use for technical reasons (natural wear and tear).

If the energy capacity measurement, carried out at an authorised Volkswagen Dealer within the warranty period (8 years/160,000 km, whichever occurs first), shows that the net battery energy capacity at a point in time as set in following table is below the 70% of the net battery energy content upon delivery/registration to the first purchaser (“initial value”). Depending on the elapsed period of use/performance of the battery, the energy content will be increased once again to the values set out below.

Note: The net battery energy content corresponds to the usable battery energy content (specified in kWh) is different from the gross battery energy content. The nominal or gross energy content of the battery is higher than the net battery energy content due to the technical nature of the system. The net battery energy content is determined by the Volkswagen Dealer by measuring the usable capacity (in Ah) during a qualified charging stroke and multiplying it by the nominal voltage of the battery.

3 years/ 60,000km – 78% of the initial value

5 years/ 100,000km – 74% of the initial value

8 years/ 160,000km – 70% of the initial value

The specified values are based on values determined at an authorised Volkswagen Dealer using diagnostic protocol as per manufacturer’s specifications.

Any such loss in net battery energy capacity will be repaired free of charge for the purchaser within the warranty period, with replacement HV battery components (new or reconditioned), such that the relevant warranty value is once again in place.

Additional exclusions and restrictions for high-voltage batteries: The warranty for the high-voltage battery will not apply if; the defect or damage including excessive loss of capacity has resulted from unapproved modification to parts and or vehicle software from original specification, improper use, handling or maintenance of the battery, including a traffic accident or if the battery has come into contact with open flames or liquids such as high-pressure water or steam cleaning. This also comprises the failure to follow instructions applying to the operation, treatment and care of the charging or state of charge of the high-voltage battery described in the Owner’s manual supplied with the vehicle. Exclusions also apply if the high-voltage battery has been permanently removed or is no longer operated in conjunction with the vehicle.

Notwithstanding the duration of the warranty, all general warranty conditions explained in these pages also apply.

Body and paintwork
In addition to the New Vehicle Warranty terms, body and paintwork are also warranted subject to additional conditions below:

— 3 years from the date of delivery of the vehicle to the original retail customer for new vehicles or date of first registration by the dealer for demonstrator vehicles against paint defects.

— 12 years (excluding Amarok vehicles) from the date of delivery of the vehicle to the original retail customer for new vehicles or date of first registration by the dealer for demonstrator vehicles against perforation rusting, occurring on the body due to defects in original materials or manufacture.

— 6 years (Amarok vehicles ONLY) from the date of delivery of the vehicle to the original retail customer for new vehicles or date of first registration by the dealer for demonstrator vehicles against perforation rusting, occurring on the body due to defects in original materials or manufacture.

Should this type of damage occur, it will be repaired free of charge for parts and labour by any authorised Volkswagen Dealership anywhere in Australia.

Warranty claims will not be accepted if:

— The damage is due to external influence, non-genuine paint products or insufficient care of the vehicle, or
— Any damage to the body or paint is not repaired promptly and appropriately in accordance with the instructions of the manufacturer’s requirements, or
— Perforation rusting was caused by the use of non-genuine parts for body repairs, or by the body repairs themselves.

Warranty validation
The warranty conditions outlined are only valid for vehicles sold and used in Australia. Any authorised Volkswagen Dealer can attend to any defect in original material or manufacture within the warranty period.

However, the owner of the vehicle is responsible to ensure that the vehicle is serviced in accordance with the Service Schedule. Damage of defects relating to improper service or lack of service will not be accepted under the terms of this warranty. Any consequential, direct or incidental loss or damage is not covered under the terms of this warranty. It is your responsibility to provide the vehicle for repairs.

Warranty may not apply if the following conditions exist at any time:

— If the vehicle has not been serviced and maintained as per the manufacturer’s recommendations.
— If the defects are due to modifications not approved by Volkswagen Group Australia.
— If the defects are caused by abuse or negligence.
— If the vehicle has been written off by any insurance company.
— Accidents. Defects caused by work carried out by repairers other than authorised Volkswagen Dealers or approved repairers.
— If the defects are due to installation or use of non-genuine parts.
— If the vehicle has been loaded beyond the manufacturer’s specifications.
— If the defect is due to the vehicle being used for purposes for which it was not designed, such as rallying, racing, hill climbing, speed trials or similar activities, towing beyond weight limits recommended by the company or all terrain use.
— Deterioration due to use and exposure and or damage/corrosion from environmental conditions such as fall-out, salt, stones, tree sap, bird droppings, hail, rain debris, flood or acts of God.
— Any defects resulting from (i) the use of inappropriate fuel, oil or lubricants, including the use of the incorrect octane rated fuel; and (ii) dirt or water in fuel, oil, coolant or other fluids.

What is covered
Coverage: This warranty covers repairs to correct a defect in original material or workmanship. This warranty does not cover wear and tear.

Tyres: Tyre warranty is provided by the tyre manufacturer. Defects in tyres should be brought to the attention of your authorised Volkswagen Dealer who will contact the nearest tyre manufacturer’s agent, for further instructions. A charge may be applied to the vehicle owner by the tyre manufacturer if a tyre is replaced due to a defect. This charge may be calculated by the tyre manufacturer on a pro-rata basis.

Procedure for claiming under the warranty: In order to claim under this warranty, you must, at your expense, present your vehicle together with the service booklet to an authorised Volkswagen Dealer in Australia. A list of authorised Volkswagen Dealers can be found at:
https://au.volkswagen.com.au/find-dealer/
.

Free-of-Charge repair: Repairs under this warranty are free of charge. Your authorised Volkswagen Dealer will repair the defective part or replace it with a new or remanufactured Genuine Volkswagen Part.

Emergency repairs: If an emergency repair was performed by a non-Volkswagen service facility, keep all receipts, repair orders and parts removed from your Volkswagen. If possible your authorised Volkswagen Dealer should be advised of any emergency repair work before it commences.

You will be reimbursed if the repair work was needed and correctly performed and it was impossible or unreasonable under the circumstances to tow or drive your Volkswagen to the nearest authorised Volkswagen Dealer. A statement on the circumstances that prevented you from getting to an authorised Volkswagen Dealer, together with the paid receipts, repair orders and replaced parts, must be submitted to your authorised Volkswagen Dealer for reimbursement processing.

Minor adjustments: Adjustments are minor repairs not usually associated with the replacement of parts, such as but not limited to rattles and headlight adjustments. These repairs are only covered for 6 months or 10,000 km, whichever occurs first.

What is not covered
Maintenance services and service adjustments: This warranty does not cover the cost of parts and labour involved in any scheduled maintenance service.

This warranty does not cover the replacement of filters, lubricants or fluids unless their replacement is a necessary part of a warranty service on a covered component.

The warranty does not cover wheel alignments and balancing, brake adjustments or mechanical repairs which become necessary as a result of normal wear and tear.

Wear and tear items: (for example / including but not limited to) This warranty does not cover the replacement of clutch linings, brake discs, windshield wiper blades, incandescent bulbs, fuses, worn seat covers and other trim and appearance items that wear out through normal use or deterioration.

Damage or malfunction due to misuse, negligence, alteration, accident or fire: This warranty does not cover improper repair of the vehicle, intentional or unintentional misfuelling or overloading, or use of the vehicle in competitive events.

Damage or malfunctions due to lack of maintenance: This warranty does not cover failure to follow recommended maintenance requirements as set forth in the Service Schedule.

Damaged caused by the environment: This warranty does not cover damage caused by airborne industrial pollutants (eg: acid rain), bird droppings, tree sap, stones, floodwater, windstorms, hail and acts of God.

Other expenses: This warranty does not cover any incidental or consequential damage, including loss of value of the vehicle, lost profits or earnings and out-of-pocket expenses for substitute transportation or lodging.

Corrosion perforation
Your Volkswagen is corrosion-protected during production. You do not need to purchase rustproofing when you buy your Volkswagen in order to keep this warranty in effect.

Coverage: This warranty covers any repair or replacement of body sheet metal parts that have been perforated by rust.

Procedure for claiming under the warranty: In order to claim under this warranty, you must, at your expense, present your vehicle together with the booklet to an authorised Volkswagen Dealer in Australia. A list of authorised Volkswagen Dealers can be found at:https://au.volkswagen.com.au/find-dealer/.

Free-of-Charge repair: Repairs under this warranty are free of charge. Your authorised Volkswagen Dealer will repair the defective part or replace it with a new or remanufactured Volkswagen Genuine Part^®.

Surface corrosion without perforation: Repairs are covered under this warranty only if the sheet metal is rusted through.

What is not covered
Perforation of sheet metal due to accident, impact, lack of care or failure to repair: This warranty does not cover corrosion perforation resulting from unrepaired collision damage, improper collision repairs, or the use of any inferior rust-proofing agent or method. In addition, this warranty does not cover damage due to failure to wash or otherwise regularly care for the vehicle as prescribed in the Owner’s Manual.

Corrosion perforation from failure to rust-proof after collision repairs: Vehicle body parts that have been repaired or newly installed after a collision must be treated with a rust proofing agent that is compatible with Volkswagen’s own factory corrosion protection. Failure to have the vehicle treated for corrosion after a collision may leave you responsible for the repair of any resulting rust.

Volkswagen Genuine Parts and Accessories
Authorised Volkswagen Dealers offer a 24-month warranty on the first replacement of Volkswagen Genuine Parts® from the date of the purchased item in Australia. You should therefore keep the invoice from your Volkswagen Dealership for 24 months as your proof of warranty cover.

This 24 month warranty extends to subsequent replacements of the first replacement but only for the balance of the warranty period for the first replacement Genuine Part. Warranty claims for Volkswagen Genuine Parts can be submitted by any authorised Volkswagen Dealer.

Privacy
By accepting the services and benefits set out in these New Vehicle Warranty Terms and Conditions, you agree to your personal information being used and disclosed for the purpose of providing warranty services, and for the purpose of providing information about other products and services offered by Volkswagen Group Australia and its related companies. For further information, please see our privacy policy available on request or at www.volkswagen.com.au/en/privacy-policy.html.

Updated: 12th August 2024

Certified Pre-Owned Limited Warranty

The warranties set out in this Certified Pre-Owned Limited Warranty are given by Volkswagen Group Australia Pty Ltd ABN 14 093 117 876 (Volkswagen Group Australia) of 24 Muir Road, Chullora, New South Wales 2190 and applies to vehicles no more than 5 years of age from the date of first registration and less than 120,000 km at the time the Certified Pre-Owned Limited Warranty is applied.

The Certified Pre-Owned Limited Warranty commences either at:

— The conclusion of the New Vehicle Warranty (if the Certified Pre-Owned vehicle was still within the New Vehicle Warranty at the time of purchase), or

— At the time of Certified Pre-Owned vehicle purchase (if the Certified Pre-Owned vehicles’ New Vehicle Warranty had already expired).

Please read this document carefully. It describes what is included in the Certified Pre-Owned Limited Warranty, what is not covered by the warranty (either by reference to types of claims or the period of time during which an issue may arise) and a consumer’s rights which continue to apply under the Australian Consumer Law.

You may contact us by email on hello@myvw.com.au or by phone on 1800 607 822.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This document should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).

In addition to the rights that are available to consumers under the ACL, Volkswagen Group Australia guarantees that within the relevant warranty periods any part or component of your vehicle that is found to have a defect from manufacture in materials or workmanship will be repaired, replaced or adjusted by an authorised Volkswagen Dealer free of charge (for current dealers and locations please refer to https://aus.volkswagen.com.au/app/locals/find-dealer
).

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these Certified Pre-Owned Limited Warranty Terms and Conditions and the law.

Warranty information
The replacement of Volkswagen parts may at times include the use of Volkswagen parts or Volkswagen exchange parts (factory-remanufactured parts) depending on the type of repair and availability of Volkswagen parts. All Volkswagen exchange parts have the same coverage under the Certified Pre-Owned Limited Warranty as new Volkswagen parts.

Any claim in relation to a warranty set out in the Certified Pre-Owned Limited Warranty Terms and Conditions should be referred to an authorised Volkswagen Dealer. In order to claim under these warranties, a consumer must, at its own cost, present the vehicle to an authorised Volkswagen Dealer together with the vehicle logbook and collect the vehicle at their expense once notified by the Volkswagen Dealer that the vehicle is ready for collection. A list of all authorised Volkswagen Dealers and their location and contact details may be found at
https://aus.volkswagen.com.au/app/locals/find-dealer.

The servicing or repair of your vehicle by third parties that are not authorised Volkswagen Dealers will not void your warranties, however, to the extent that any problem arises due to any third party servicing or repairs, Volkswagen Group Australia reserves the right to request additional information about the work and servicing performed on your vehicle and we will not be liable for failures caused by third parties that are not authorised Volkswagen Dealers.

Volkswagen Group Australia may cancel all or a portion of a reimbursement given to you under the Certified Pre-Owned Limited Warranty Terms and Conditions if the supporting documents that you have provided are insufficient or inadequate or do not match the information provided at the time of repair.

Warranty periods
Upon the purchase of, or addition of a Certified Pre-Owned Limited Warranty, your vehicle comes with a 12 month Certified Pre Owned Limited Warranty and commences either at:

— The conclusion of the New Vehicle Warranty (if the Certified Pre-Owned vehicle was still within the New Vehicle Warranty at the time of purchase), or
— At the time of Certified Pre-Owned vehicle purchase (if the Certified Pre-Owned vehicles’ New Vehicle Warranty had already expired).

The Certified Pre-Owned Limited Warranty is in addition to other rights and remedies which you have at law, including under the ACL. Your rights under the ACL are not affected by the expiry of any contractual warranty, including the Certified Pre-Owned Limited Warranty.

Where to have warranty repairs carried out
When a warranty repair is required under the Certified Pre-Owned Limited Warranty, it is the responsibility of the owner of the vehicle (or the owner’s agent) to report the defect to an authorised Volkswagen Dealer (for current dealers and locations please refer to
https://aus.volkswagen.com.au/app/locals/find-dealer
).

All authorised Volkswagen Dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable timeframe.

This does not affect any rights that you may have under the ACL to have your vehicle repaired.

What is not covered by the Certified Pre-Owned Limited Warranty?
Where your claim does not fall under the term “defects from manufacture” it will not be covered by the Certified Pre-Owned Limited Warranty. This includes claims in relation to:

Car care
Failure to maintain and care for your vehicle including the body paint and trim in accordance with Volkswagen Group Australia’s recommendations, including improper maintenance such as the use of incorrect cleaning agents.

Damage
Any defects resulting from an accident, impact, fire or illegal use or malicious or accidental damage to your vehicle (including damage by a third person).

Environmental conditions
Any defects resulting from airborne industrial pollutants including acid rain, industrial fall out, salt, sand, stones, tree sap, bird and animal droppings, or windstorm, hail, flood, lighting or other acts of nature.

Fuel, oil and lubricants
Any defects resulting from (i) the use of inappropriate fuel, oil or lubricants, including the use of the incorrect octane rated fuel; and (ii) dirt or water in fuel, oil, coolant or other fluids.

Misuse
Any defects resulting from (i) driver negligence, misuse or abuse; (ii) loading or towing beyond the specified load and capacity; (iii) driving the vehicle after the loss of fluid such as coolant, oil, refrigerants to below the levels required in the Owner’s Manual or after warning systems have advised the driver to stop the vehicle; (iv) driving the vehicle in off road conditions beyond the designed or intended use of the vehicle; or (v) tampering or disconnection.

Modifications

01. Any modifications, dismantling, or other alterations that have not been approved by Volkswagen Group Australia, and any defect caused by changes to original equipment and the fitment of non-approved parts or accessories; the changing of ECUs or the upgrading of software within any ECUs in the vehicle relating to any systems;
02. non-approved rust treatments and paint or fabric protection and window tinting; or (iii) any alterations that have changed the design or performance from that originally supplied by Volkswagen Group Australia.

Motorsport
Any parts that have been damaged or affected by any form of motorsport such as racing, speed trialling, track days, hill climbing and rallying or similar activities.

Overloading
Any defects resulting from the vehicle being subjected to overloading, even if the overloading is only momentary.

Reporting and repairs
Failure to (i) report warranty defects within a timely manner and have them repaired quickly, including paint and through corrosion repairs; or (ii) have the vehicle repaired promptly and in accordance with the manufacturer’s recommendations following an accident or other damage, or after a defect becomes known or suspected.

Servicing

01. Failure to have your vehicle serviced within the times required and recommendations of Volkswagen Group Australia; or
02. damage caused to your vehicle by repairers who are not Volkswagen Dealers.

Tyres
Any claims in relation to tyres.

Note: Tyres may be covered by warranties offered by individual tyre suppliers. Your authorised Volkswagen Dealer may be able to assist you with claiming this warranty from the supplier. If a tyre is found to be defective within the Certified Pre-Owned Limited Warranty period, it will be assessed on the nature of the defect and the percentage of wear incurred. Where tyres are covered by a warranty, the warranty may not be the same length as the Certified Pre-Owned Vehicle Limited Warranty.

Wear and tear
Any parts and accessories that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (excluding bi xenon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, tyres, spark and glow plugs, shock absorbers, wheel bearings, and ball joints, filters, fuses, dry cell batteries, satellite navigation update discs, textile and rubber floor mats, gas struts, cargo liner, tub liner and all other parts and accessories of your vehicle that have been subject to normal wear and tear.

Loan vehicle
Any claim in relation to loan vehicles.

Paint warranty
Through-Corrosion and Paint related claims are not covered under the Certified Pre-Owned Limited Warranty.

Batteries
Engine Starting batteries and cell batteries (Key Remote etc.) are not covered under the Certified Pre-Owned Limited Warranty.

What the customer must pay for under the Certified Pre-Owned Limited Warranty
In order to have the benefit of the Certified Pre-Owned Limited Warranty, you are obliged to have your vehicle serviced in line with the recommendations set out in the Owner’s Manual. If an incident occurs when a service should have been carried out, the incident may not be covered under this Certified Pre-Owned Limited Warranty warranty.

The Certified Pre-Owned Limited Warranty does not cover the costs of routine maintenance of your vehicle or other consequential losses. These costs include:

(a) prescribed maintenance and service adjustments to your vehicle and parts or fluids used in connection with these;

(b) normal maintenance including adjustments (front axle, wheel alignment etc.), periodic servicing, cleaning or replacement of oil, air, fuel, and particle and passenger compartment filters;

(c) wheel alignments and wheel balancing and other adjustments relating to normal wear and tear;

(d) costs associated with arranging alternative transport (e.g. rental cars);

(e) driveability concerns or vibrations related to the normal operation of the vehicle, damage such as fading and the alteration or deformation of parts due to their normal ageing process, noises related to operation of the vehicle, and deterioration such as discolouration;

(f) damage to DVD/navigation units caused by misuse or using copied CDs or DVDs; and

(g) any of the items listed above under “What is not covered by the Certified Pre-Owned Limited Warranty?” which are defects from manufacture.

Volkswagen Roadside Assist
To ensure the road ahead remains a smooth one, every Volkswagen vehicle with Certified Pre-Owned Limited Warranty includes a one-year complimentary membership to our Volkswagen Roadside Assist (24-hours roadside assistance) for the duration of the Certified Pre-Owned Limited Warranty period. In the unlikely event your car breaks down, just call 1800 637 181 – anywhere in Australia, anytime.

For further details, please see our Volkswagen Roadside Assist terms, which are accessible on our website at
https://www.volkswagen.com.au/en/owners-service/roadside-assist.html
.

Keeping your details up to date
The Australian Government requires manufacturers to be in a position to contact the current vehicle owner if any recall or service campaigns become necessary. Should you change your address or sell your vehicle, please call Volkswagen Group Australia on 1800 607 822 between 8:30am and 8:00pm Monday to Friday (AEST) to update your address or simply complete the online Owner Amendment Form as soon as possible.

Change of ownership
Subsequent registered owners may obtain the benefit of any unexpired portion of this Certified Pre-Owned Limited Warranty by completing the Owner Amendment Form and submitting it to Volkswagen Group Australia, following the purchase of the vehicle. Alternatively, customers can contact Volkswagen Group Australia’s toll-free Contact Centre on 1800 607 822 between 8:30am and 8:00pm Monday to Friday (AEST) or email
hello@myvw.com.au
. Subsequent registered owners will be subject to all of the provisions, limitations, and exclusions of this Certified Pre-Owned Limited Warranty.

Privacy
By accepting the services and benefits set out in these Certified Pre-Owned Limited Warranty Terms and Conditions, you agree to your personal information being used and disclosed for the purpose of providing warranty services, and for the purpose of providing information about other products and services offered by Volkswagen Group Australia and its related companies. For further information, please see our privacy policy available on request or at https://www.volkswagen.com.au/en/privacy-policy.html.

Warranty FAQs

What is included in my Volkswagen New Vehicle Warranty?

How long is Volkswagen's New Vehicle Warranty period on new Volkswagens?

Is my Volkswagen New Vehicle Warranty transferable?

How long is the warranty period for Volkswagen genuine parts and accessories fitted to my vehicle?

I've purchased a Volkswagen Genuine Part or Accessory from a Volkswagen dealer, what warranty am I covered by?

Does my Volkswagen New Vehicle Warranty include roadside assistance?

I'm thinking of purchasing a used Volkswagen privately. What warranty is included?

If I purchase a Certified Pre-Owned Volkswagen from a Volkswagen dealer, will it include a warranty?

If I have a warranty issue I need to fix, what should I do?

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