“Five star service from all the service team from arrival to departure. The service is professional, friendly, efficient, smooth, understanding, of high quality and standard. The experience is positive. The shuttle bus was fantastic - quality vehicle, smooth, friendly, reliable. Every chance I get I spread the good word on VW Mascot. Thank You! ”
“They offered me a loan car even though I hadnt booked one, but also held the bus driver in case I took that option. They also were able to provide a solution to a fault that had just fallen out of warranty by one month. I was very impressed with how helpful they were. ”
“Explanations regarding all inquiries were detailed and understandable. Service representative stayed after hours to ensure I was able to pick up when I was running late. Estimated cost was close to actual cost.
“The professionalism and service provided by Bram and his team was excellent! They also replaced some key faulty parts even though I was just out of warranty. I am really happy about this. Plus the team is a pleasure to deal with.
“Friendly & professional staff who went out of their way to help. We travelled 1 &1/2 hours to get the car serviced we also purchased the car there & were impressed with all the staff then Thats why we went back to Sydney, we could of gone to our local dealer since this is our 2nd VW Golf but our previous experience had turned us off going back.
“the customer service officer had been promoted from being a mechanic. i was able to have a very clear and practical conversation with him and what my car required. My car also required additional work and he was able to relay this information to me in a very clear manner. He also managed to organise the work immediatley without cost to me as this issue should not have arisen for the age of km of the vehicle. ”
“Personal, friendly service. My vehicle was collected from my home, a courtesy car dropped off, vehicle serviced, washed and returned in the time promised. ”
“The team were amazing. They were responsive, friendly, thoughtful paid particular attention to my needs as a busy mum and far exceeded my expectations - car was fixed really quickly as parts were in stock and I was back on the road with a fully functioning car within 24 hours. ”
“Prompt Service and understanding of issues which were completed without question ”
“Just wanted to praise the great service I received from Bram Nguyen. Definitely employer of the year. Thanks Bram ”
“This is just a letter of compliment re Brad in service. He has assisted me on a number of times over the phone and in person. He is consistently polite, informative, straight to the point and has a very 'can do' attitude. A terrific ambassador for Volkswagen. Hope this can be passed onto him. Kind regards, Michael ”
“We had a clutch kit installed under warranty which was a very pleasant surprise as we'd had the problem all year but due to a major family drama it hadn't featured as a priority! We really have had the worst year imaginable and this was our first bit of good news all year! Greg (?) in the service department and an Irish lady (?) were extremely courteous and helpful in organising the repair. I'm also in customer care and service and would regard their manner as exceptional - thank you very much! ”
“Excellent customer service from the service department. Exceeded my expectations and the car was ready and washed before the promised time. Keep up the good work!!!! Will be coming back for my second service. ”
“Mat Dunn handled my case in a professional manner. He explained the complications of the work required, the risk involved with going for a goodwill claim out of warranty. He kept me informed through the process and called me regularly. A great experience thanks to Mat. ”
“Excellent professional approach. An example for the car industry. If i can make a suggestion i would also provide a car repair service on Saturday morning ”
“Great front desk service - nice and fast with car collection and loan car. ”
“I bought the second hand car and never go to the dealer before . When I got a latter from u and ask for recall my car then after fixed the gear box problem I felt been treated nicely and fairly. I would love to go back again in the future regardless car issues or even buy a new car Also referred to any of my friend that how good your Servise are . I am really appreciated what your team has been done for me Thanks ”
“A Carpet repair and search for a rear door rattle will be conducted on July 21st. This repair problem was professionally handled by the servicing department ”
“Very happy with the professionalism of the company. Its good to know that vw care about its customers and image and was willing to fix faults under warranty even though warranty had expired unlike other car companies. I highly recommend the VW service as it gives me peace of mind knowing the car is being serviced properly. ”
“After learning what my issues with the vehicle were Helen was excellent in pointing out the procedure that will follow. The vehicle was fixed as per Helen's procedure and she also organised a courtesy vehicle for me the second time the vehicle came back. Absolutely fantastic service and very straight forward which I appreciated. ”
“Totally satisfied, I was very impressed with smoothness of operstioi and the professionalism. Thank you. ”
“Matt Dunn's service was absolutely exemplary & I wouldn't hesitate to recommend him to anyone needing their VW serviced or repaired. It all went like clockwork & Matt went above & beyond to help me. It was much appreciated because, given that my husband has a deteriorating condition & is in a wheelchair, such acts of kindness, as demonstrated by Matt, mean a great deal. Thank you ”
“Excellent customer service from The Hao, very helpful and friendly. ”
“Thank you for the beautiful ride!
Excellent customer service. :)
Would recommend family and friends for future business. ”
“The car was well looked after again and Matt from customer service was professional and explained the service clearly. Thanks to the car detailers that cleaned the pet hair off the back set, this was unexpected and my wife is very appreciative. ”
“I just wanted to say what great service I had today from Bram Nguyen in the service department. Last year's service crew were pretty grumpy so I'd steeled myself for today, but Bram was cheerful, calm, competent and just really pleasant to deal with. I'm an employer myself so can only say, do whatever you need to to keep this one! He's great. ”