“kalvin was very professional as well as his colleagues very friendly ”
“Shaun the salesperson was so delightful and easy to deal with. He was extremely knowledgeable in every aspect of the car, he took his time to explain everything to me. It was like a spoken user manual. He set up all the various settings on the car, took his time to connect my phone and seating arrangement. He truly customised the car to my needs and requirements. After the hand over he still rang me a few times to make sure that the car met to my needs. ”
“Professionalism, welcome attitude, loyalty to client, very relaxed environment. ”
“He was friendly, had a good sense of humour, catered to my needs and suggested suitable cars. He was knowledgable about what he was selling and gave genuine and honest advice. He provided an upbeat atmosphere and an enjoyable experience ”
“The salesperson was very helpful & not pushy, which we appreciated & very up front with us, he also knew his product ”
“A fantastic experience with the whole team at Sydney City VW! Emiliana Ricciardi and Oliver Lum made this purchase stress free and swift. Looking forward to extending the VW family in the near future! ”
“The team were amazing. They were responsive, friendly, thoughtful paid particular attention to my needs as a busy mum and far exceeded my expectations - car was fixed really quickly as parts were in stock and I was back on the road with a fully functioning car within 24 hours. ”
“Kelvin Tran was extremely helpful when we bought our new Touareg Element and I would highly recommend any of our friends to deal with him. He was extremely informative and assisted us in the orientation of the vehicle. He was also willing to assist us when calling him after the sale in answering our queries on the Touareg. Kelvin is very pleasant to deal with and his offer of always contacting him on when we need advice or booking the car in for servicing is helpful. ”
“I liked that the saleswoman was so friendly ,professional ,and did not pressure me, and listen to what I wanted.id been to 2 other dealers and they did not look interested in what I wanted and the whole staff made me feel so welcomed ..so thanks to your staff and especially to lorelei dela rosa who took care of me. ”
“Jeffrey was very professional - and also offered that the main driver could come back to the dealership if she wanted insights into the cars operational features and to set up the phone etc
“Excellent customer service and friendly staff. ”
“He got to the point as I was in a hurry. He picked up that I knew what I wanted and acted accordingly. ”
“Kelvin Tran took the stress out of buying a new vehicle and I would highly recommend any friends or colleagues to deal with him as well. Extremely informative without being pushy or intrusive at all. Marian in finance was also fantastic to deal with. It was a real pleasure to deal with both Kelvin & Marian.
“very happy ”
“Very happy with the professionalism of the company. Its good to know that vw care about its customers and image and was willing to fix faults under warranty even though warranty had expired unlike other car companies. I highly recommend the VW service as it gives me peace of mind knowing the car is being serviced properly. ”
“Up front with the details for the vehicle ”
“Excellent customer service from the service department. Exceeded my expectations and the car was ready and washed before the promised time. Keep up the good work!!!! Will be coming back for my second service. ”
“Very Help and knowledgeable on the product ”
“It was done with a minimum of effort and time on my part - the dealership made it all very simple.
“I bought the second hand car and never go to the dealer before . When I got a latter from u and ask for recall my car then after fixed the gear box problem I felt been treated nicely and fairly. I would love to go back again in the future regardless car issues or even buy a new car Also referred to any of my friend that how good your Servise are . I am really appreciated what your team has been done for me Thanks ”
“Matt Dunn's service was absolutely exemplary & I wouldn't hesitate to recommend him to anyone needing their VW serviced or repaired. It all went like clockwork & Matt went above & beyond to help me. It was much appreciated because, given that my husband has a deteriorating condition & is in a wheelchair, such acts of kindness, as demonstrated by Matt, mean a great deal. Thank you ”
“The sales person Sergio was very friendly and personable and assisted me with all the questions I had. Overall I have never experienced such great services from a Car sales person in the past. ”
“I live in Darwin so buying a car in Sydney was not my intention when I walked into Sydney city VW. Dom was amazing in his description of the GTI 40th and all of a sudden I was in the manual screaming down foreshore drive and totally in love. Tara had a chat to me about my options and they're down to earth family style dynamics sold me long before I said yes. They're after sales service and willingness to go the extra mile for me has been exceptional and if u are in the market for a new/used car you're in good hands with these guys. Thanks very much to the team, although I will be calling u in six months to tell u that I have lost my licence but loved every minute of it!!!! ”
“there was no bullshit ”
“Absolutely the best experience with this dealership. Kelvin was extremely helpful and very knowledgeable. A Very friendly atmosphere. Tara was a pleasure to deal with suggesting options with our finance. Thanks so much guys we absolutely love our Golf R ”
“Dennis was extremely good to deal with and everything ran like clockwork - to my expectations ”
“Very friendly and welcoming no issues with any aspect of the process ”
“The knowledge, attention to detail and the manner in which our dealer Michael gave us. ”
I take great pleasure in writing this letter complimenting your Senior Sales Consultant, Mr. Andrew Kapellas,
I bought a new car and enjoyed the whole purchase process with Andrew.
Andrew built a great rapport with me and provided me with attentive, friendly, professional and knowledgeable service second to none.
I will strongly recommend Sydney City VW to my friends and family.
Andrew is your ambassador of Service Quality and I congratulate you for having him on your team. ”
“Easy to explain what i wanted and got me a quote within a reasonable time. Quick and hassle free ”
“We had a clutch kit installed under warranty which was a very pleasant surprise as we'd had the problem all year but due to a major family drama it hadn't featured as a priority! We really have had the worst year imaginable and this was our first bit of good news all year! Greg (?) in the service department and an Irish lady (?) were extremely courteous and helpful in organising the repair. I'm also in customer care and service and would regard their manner as exceptional - thank you very much! ”
“I like how comfortable my salesperson made me feel, especially since this was my first experience at buying a car, the care and time he took made me extremely satisfied. ”
“Andrew is extremely friendly and knowledgeable. I accidentally dropped my e-tag in the car park and he went the extra mile to ensure it was returned to me. Andrew took the time to ensure I was comfortable before leaving and I understood all the features.
“I had a budget for a car. The account manager Tara Brumby was extremely helpful for us to meet our target budget. She explained the different loan options and answered every question we had with clear explanations. She was very responsive to my emails when I had questions after leaving the dealership. Also, Kevin He was very helpful when we asked questions about the car and wanted to test drive the car. He wasnt pushy but available to answer any questions we had. Kevin He, the person that I was dealing with went through the functions of the car. He was very helpful with questions. ”
“A Carpet repair and search for a rear door rattle will be conducted on July 21st. This repair problem was professionally handled by the servicing department ”
“I recently purchased a VW Golf for my daughter and I couldn't be more happier with the gentlemen who served us named Kelvin Tran. He was extremely helpful, took very good care of us and provided us with all that we needed. The service couldn't have been any better and we thank him for all that he has done. ”
“Personal, friendly service. My vehicle was collected from my home, a courtesy car dropped off, vehicle serviced, washed and returned in the time promised. ”
“Friendly & professional staff who went out of their way to help. We travelled 1 &1/2 hours to get the car serviced we also purchased the car there & were impressed with all the staff then Thats why we went back to Sydney, we could of gone to our local dealer since this is our 2nd VW Golf but our previous experience had turned us off going back.
“Time taken during the handover of the vehicle and the explanation for the options of the vehicle were excellent. I was very impressed. ”
“The car was well looked after again and Matt from customer service was professional and explained the service clearly. Thanks to the car detailers that cleaned the pet hair off the back set, this was unexpected and my wife is very appreciative. ”
“Extremely helpful very nice person answered all my questions ”
“Excellent professional approach. An example for the car industry. If i can make a suggestion i would also provide a car repair service on Saturday morning ”
“Totally satisfied, I was very impressed with smoothness of operstioi and the professionalism. Thank you. ”
“The moment I walked into the dealership, I had to take a second take as we were not tackled to the floor. I come from a sales and service background and note that there has always been a stigma out there about the car salesman who is extremely pushy and desperate to sell. - When I met Andrew Kappellas our saleperson , I knew that I came to the right place. Not only does he know his product, but he also knows his customer. He did not sell anything to me but provided me with the right option to suit my needs. Had he not taken the care to listen to what his customer wanted, then I would not have bought my Golf from there. - I loved the fact that where ever it is that I looked, there was always a smile waiting. They are an amazing team fill of passion for not only VW but servicing the customer. I knew I wanted to buy a Golf, but never expected that I would buy it from the first dealer I went to see. I owe it all to Andrew and his team. ”
“The entire process was exceptional. I was looking at Audi, Subaru and Mitsubishi - none of them got anywhere near what Sydney City Volkswagen provided in terms of the test drive and entire purchase process. ”
“After learning what my issues with the vehicle were Helen was excellent in pointing out the procedure that will follow. The vehicle was fixed as per Helen's procedure and she also organised a courtesy vehicle for me the second time the vehicle came back. Absolutely fantastic service and very straight forward which I appreciated. ”
“Professional attitude. ”
“Andrew the salesperson did little things like putting the car keys on key chains, putting an umbrella in the boot and putting 2 bottles of water in the car for my drive back to Canberra. ”
“Mick Habib and Malik Nasser looked after my wife and I so well, that we came back and bought a second Tiguan in the space of 2 months. ”
“Helpful friendly sales person, nothing was to much for her solve. ”
“Great customer service, really listened to what I wanted ”
“There is clearly a reason why I keep going back to Dennis at Sydney City Volkswagen. You may ask why? He knows and loves the cars and the brand better than anyone I know and believe me I've been to Wolfsburg, the home of Volkswagen, three times. He has built a trusting relationship with me and my family leading to the purchase of many vehicles from this dealership. Everyone across the board is friendly, polite and professional from sales, service, parts, finance and aftermarket. I warmly recommend Sydney City Volkswagen to anyone thinking about buying a VW in Sydney. ”
“Dear Sydney City Volkswagon,
I want to thank you for a terrific experience. Your dealership is a credit to the car sales industry. I am a returning customer whose 19yr old daughter recently purchased her first new car VW Polo (DPP49H). Keith Borg made the vehicle selection and road testing very enjoyable so that she could make her own decision. We came back on 3 occasions. Financing the vehicle posed many obstacles young, newly employed, low income, James Ronfeldt smoothed everything out to fit her budget. Had he not been so sure footed we would certainly have walked away. The friendly staff and first-class service exceeded my expectations. We will certainly tell our friends about you, and look forward to purchasing another vehicle in the future. ”
“The personal interest shown by the salesman. He listened very carefully when I spoke and was very clear in his explanation and did not use jargon when talking to me about the features of the car. Car was immaculate in its presentation and my wife liked the ribbon and bow which was on the car. ”
“Choice of cars available ”
“Sam and the team at Sydney City VW were a pleasure to deal with. Sam would have to be the most professional car salesman I've ever dealt with. He was clear, knowledgable and very easy to talk with. He made an effort to relate to me and my family in a very genuine way and made the experience very personal which is hard to find these days. Sam also went the extra mile to resolve a last minute issue which was completely outside of his or the dealerships control. Thanks to Sam and the team for a great buying experience! ”
“A truly wonderful experience in purchasing my new Golf from your extremely dedicated and passionate staff members. From my initial inquiry, to best pricing on m,y selected model, the various finance options available and final delivery. A HUGE Thank You to Michael Habib, Emiliana Ricciardi and Amy Campbell - you are a true asset to Volkswagen Group Australia. I will recommend you to everyone. Thanks again !!! ”
“It all went well with no hiccups The salesman Shaun was very helpful all the way Nothing was a problem for him He made my experience of buying a new car memorable. ”
“Michael was friendly and informative from the beginning. The test drive time was fantastic, information I was given and the overall personal approach from the dealer was great. Information and updates were readily available and a great experience when picking up the car too! ”
“Five star service from all the service team from arrival to departure. The service is professional, friendly, efficient, smooth, understanding, of high quality and standard. The experience is positive. The shuttle bus was fantastic - quality vehicle, smooth, friendly, reliable. Every chance I get I spread the good word on VW Mascot. Thank You! ”
“Andrew was very pleasant and gave us very good information and advice about our purchase. Very lovely dealing with him. ”
“The dealer was very accommodating of my needs and did everything in his power to ensure that I would get my car. ”
“The professionalism and service provided by Bram and his team was excellent! They also replaced some key faulty parts even though I was just out of warranty. I am really happy about this. Plus the team is a pleasure to deal with.
“I just wanted to say what great service I had today from Bram Nguyen in the service department. Last year's service crew were pretty grumpy so I'd steeled myself for today, but Bram was cheerful, calm, competent and just really pleasant to deal with. I'm an employer myself so can only say, do whatever you need to to keep this one! He's great. ”
“I recently purchased my new car from Lorelei, the process was seamless and professional. From the initial contact I made with Lorelei to the delivery of the car everything just ran smoothly including the delivery date Lorelei predicted 1 month prior. I would recommend Lorelei to friends and family looking to purchase a VW in the future. Thanks again A+ ”
“Very helpful. Interested in making a good deal and me happy ”
“We bought in Botany Volkswagen shop our first car in December last year. We were impressed by excellent customer service by Lorelai who was welcoming, caring, patient. Courtney provided needed assistance with our finances. After just one month we went there to buy our second car. They again provided the best service, they provided us with all information, support. We traveled from Artarmon to Botany but we never regretted...It was a very pleasant shopping experience for our family. Thanks ”
“prompt friendly service & excellent attention to details. ”
“This is just a letter of compliment re Brad in service. He has assisted me on a number of times over the phone and in person. He is consistently polite, informative, straight to the point and has a very 'can do' attitude. A terrific ambassador for Volkswagen. Hope this can be passed onto him. Kind regards, Michael ”
“the customer service officer had been promoted from being a mechanic. i was able to have a very clear and practical conversation with him and what my car required. My car also required additional work and he was able to relay this information to me in a very clear manner. He also managed to organise the work immediatley without cost to me as this issue should not have arisen for the age of km of the vehicle. ”
“Andrew was great especially when helping obtain Registration details for my Peking permit. The process was simple and efficient. ”
“The sales person was extremely helpful and well informed. ”
“Speed of delivery as we were given priority due to our family needs. A vehicle of our specifications arrived as we were negotiating the contract so delivery was fast. Very personal attention. We have a new baby and he was able to show us all the features and adapt the vehicle information to include our 4 children. ”
“Direct and honest answers from Kelvin which was lacking at a previous dealership I had dealings with. I liked the fact that Kelvin had authority regarding pricing and what he was able to do. ”
“We liked the dealer informing us about the details of the car being purchased ”
“For me, the negotiation process should be a bit of fun and banter - both Kelvin sales person and John manager were great to deal with - a few laughs and banter as well as back & forth but not in a time wasting way as can be done by others to drag it out too much . They were both very friendly. Kelvin has been extremely attentive and helpful both before, during and after sale of my Golf. I liked the photo being sent and regular updates on the delivery process to know when I would get the car I was on a tight timeline before heading overseas . I bought my Tiguan from this dealership and would return in a heartbeat - having attempted to buy a VW from 2 other Sydney dealerships and experienced terrible service, the folks here are tops! : loved receiving a SMS with photo of the car ready to collect with red ribbon on it - cute! ”
“I recently purchased a new VW Polo. Andrew Kappellas was our Sales Person. I found his service to be warm, friendly and informative. Considering the fact that it was for my daughter and being her first car he made her feel very special. The overall buying experience from our initial visit to the Dealership to the eventual delivery was 10/10! Andrew is a credit to your organisation.
“I particularly liked that my contact at Sydney City Volkswagen, Oliver Lum, was confidently and professionally in control of the entire handover process, which meant that I could focus on the excitement of getting a new car! He took the reigns, kept me closely abreast of all developments in the lead up to the delivery of the new car and he proactively walked me through every detail of the process before it took place so that I was clear on what was going to take place. I was very appreciative of the fact that Oliver went above and beyond to help me in transitioning from Melbourne to Sydney and the required processes that I needed to go through with Sydney Roads & Maritime Services, this was extremely helpful. I also loved that the car was rapped in a red ribbon and presented beautifully on the day of handover, and more than anything, I loved that Oliver was excited for me that I was getting a new car! This was a special experience for me and my 3 year old son and Oliver was wonderful in helping everything to go smoothly, exactly as per the agreed details of negotiation, and in a very happy manner. I couldnt recommend Olivers performance highly enough, he was brilliant. Furthermore, I loved that everybody at Sydney City Volkswagen were excited for me and were as excited as me in buying the new car! I was hugely appreciative that everything went according to plan and that I didnt need to worry about the details. Everything was handled by Oliver Lum in a professional and classy manner. Oliver was brilliant. ”
“We went in search of a good deal and this was achieved through Sydney City VW. Grateful thanks to Lorelei, Amy and Tara for their outstanding customer service. We felt very well supported throughout the process of buying our Tiguan. This is our second purchase from the dealership and we would certainly recommend Sydney City VW to others. ”
“Lorelei sold us our car 6 years ago and we asked for her to help us buy this car. She is very professional and friendly and knows her products. I look forward to her assistance next time We purchase from Sydney City Volkswagen ”
“The support from the Volkswagen team ”
“Everything in particular Courtney who was my main point of contact for general info coatings, finance, delivery Etc she could answer any question I had which was impressive. Courtney was amazing and so knowledgable and efficient she made the financing simple and organised the handover expertly. We had a third seat fitted organised by the salesman which went very well. Handover was done without any fuss or delay and we werent pressured into extras we didnt need. Very pleasant experience. ”
“I would just like to say that from the moment i touched base by phone with Lorelei ( Salesperson at Sydney City VW) till the end of me purchasing a new Golf for our daughter, Lorelei was not only pleasant to deal with but the most honest and caring Carsales person i have met and believe me i have had many cars in my time! Thank you for being so Honest , Hardworking and most of all going that extra step to make me feel welcome!! I really felt like part of the family! See you soon Paul T ”
“The overall service and assistance was excellent. ”
“Shaun Bruen is an extremely experienced and professional sales person. I got exactly what I wanted with a minimum of fuss. ”
“Shaun Bruen is an extremely experienced and professional sales person. I got exactly what I wanted with a minimum of fuss. ”
“Sydney City Volkswagen must be a great place to work. The atmosphere is charged with genuine camaraderie and team spirit. Everybody seems happy and relaxed in a most professional and welcoming way. From the very first phone call to the final handover, the quality of service was seamless. Not once did I feel pressured into buying, adding on or upgrading which in this day and age is very rare. Andrew Kapellas’ sincerity in his salesmanship was exceptional. He obviously loves his profession and knows his VW’s. We were treated with respect and honesty which added to the positive experience. Andrew is a true asset to Sydney City Volkswagen and I am sure recognised as a leading salesperson by the company. I would also like to mention Nicole, Amy and Tara who each in turn looked after me with the same open friendliness and competence. I now have beautiful new Silver Polo with all the bells and whistles all of which Andrew carefully explained. I couldn’t be happier with the whole process which made the tough choice of trading in a faithful 13 year old Lexus so much easier.
Thank you, Penny M ”
“Explanations regarding all inquiries were detailed and understandable. Service representative stayed after hours to ensure I was able to pick up when I was running late. Estimated cost was close to actual cost.
“I purchased a Tiguan 155 TSI from Lorelei Dela Rosa of Sydney City Volkswagen in January. I was going to purchase a 118 Tiguan but lorelei convinced me that the 155 was better value. I have been driving the car for 3 weeks and have been delighted with the way it drives and so pleased I listened to her advice. ”
“Service was great.. sales team was welcoming.. commercial sales man gave me a great deal!!! ”
“Kelvin was an outstanding sales person ”
“Excellent customer service from The Hao, very helpful and friendly. ”
“Just wanted to praise the great service I received from Bram Nguyen. Definitely employer of the year. Thanks Bram ”
“Prompt Service and understanding of issues which were completed without question ”
“Ease of purchase ”
“Andrew was incredible, absolutely amazing !! , really made me feel comfortable. Courtney, in finance, was fantastic too even though she was often very busy . The lady who sold me the extras I cant remember her name was lovely too. ”
“They offered me a loan car even though I hadnt booked one, but also held the bus driver in case I took that option. They also were able to provide a solution to a fault that had just fallen out of warranty by one month. I was very impressed with how helpful they were. ”
“Helpful and got down to business quickly ”
“very accommodating and friendly ”
“The service was excellent _ professional, warm and cheerful. The specifications of the car suit my needs; im particularly impressed with the anti-corrosion warranty for 12 years... and the performance of the car is excellent. ”
“Mat Dunn handled my case in a professional manner. He explained the complications of the work required, the risk involved with going for a goodwill claim out of warranty. He kept me informed through the process and called me regularly. A great experience thanks to Mat. ”
“Staff were all very welcoming and responsive to questions. They were informative and helpful across all matters. ”
“The salesperson Lorelei was very understanding and I felt had my interests in mind. Not over pushy as some sales people can seem. ”
“I was very impressed with the team at Sydney City VW. I walked in a few weeks ago with the intention of looking at a Tiguan and walked out having purchased a Golf Alltrack. A great decision and many thanks to Lorelei Dela Rosa for making it such a smooth process! ”
“I picked up the car and everything appeared to have been done very professionally and with care. I left thinking that I definitely want to continue getting the car serviced at Sydney City Volkswagen rather than my usual mechanic who I have been using for 20 years ”
“Pre sale information and test drive of the vehicle! Sale pitch that was relevant and informative. I went to another dealer and the sales pitch was solely based on wanting to sell a demonstration vehicle, a vehicle that I did not want to purchase! The deal was not really that great! Excellent Service, thank you Andrew and Oliver! Good presentation for pick up!
“This is the second car we have purchased from Lorelei Dela Rosa as we find her to be extremely courteous, professional and knowledgeable about VW cars. We will certainly go back to Lorelei if buying another VW.
“Michael Habib was a professional and genuine person to deal with. There were no tricks or pressure to purchase the vehicle, just a clear presentation of the facts. I have already recommended Michael to another Canberra-based friend who is looking to replace their Jetta. ”
“sean the salesman was fantastic everything from the price,sale,feedback overall sucess ”
“Great front desk service - nice and fast with car collection and loan car. ”
“Thank you for the beautiful ride!
Excellent customer service. :)
Would recommend family and friends for future business. ”
“It was all so quick and simple! The car was not at the yard at the time so they arranged to have it delivered when I wanted it. Michael was so helpful, friendly and not pushy. Overall I am extremely satisfied with the service and experience I received at Sydney City Volkswagen. Michael and Emiliana were both so helpful and friendly. Michael went out of his way to ensure I had my car in only a couple of days, it was such a seamless and fun process!
“Being Female I felt there was just as much attention given to me unlike some other car dealerships. ”
“The whole experience was pleasant. Friendly and warm sales person and business manager made it to easy for me to decide that I wanted to buy from the dealer ”