Sydney City Volkswagen Respects your Privacy
In this document Sydney City Volkswagen refers to East Automotive Pty Ltd ACN 604 088 833 trading as Sydney City Volkswagen
Our policy for dealing with any of your personal information held by us is explained below.
Collection of personal information
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it.
We may collect personal information if you:
The types of personal information that we may collect and hold for our activities includes, without limitation:
f you purchase a motor vehicle from us, we will collect your name, date of birth, contact details, drivers licence details and any other information we may require.
If you are one of our suppliers or contractors or one of their employees, we may collect your name, contact details and position in the organisation.
If you apply for a job with us, you may provide us with certain information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.
If you are a subscriber to our mailing list or newsletter, or attended an event organised by Sydney City Volkswagen, we may collect your name, contact details, job title, areas of interest and details of your dealings with us.
Generally Sydney City Volkswagen does not collect sensitive information about you, such as health records, unless it is reasonably necessary for the purpose of providing you with a specific product or service or is otherwise permitted by law.
You can browse through our websites, including searching for a vehicle, without registering any of your personal information. Our websites collect personal information about you only when you complete a form on our websites and send it to us.
How do we collect personal information?
Sydney City Volkswagen may collect personal information from you in a number of ways including, without limitation:
We will collect information directly from you wherever possible. If this is not possible, we will take reasonable steps to ensure that you aware of the information being collected as outlined in the collection statement.
If the information we request for the provision of products or services is not provided to us, then this may affect our ability to provide those products or services to you. How does our website collect personal information?
When you visit our website, our server logs the following information provided by your browser (which does not personally identify you):
Our server logs the date and time of your visit, which pages of our website you visited and any documents you downloaded.
Why do we collect personal information and how do we use it?
Sydney City Volkswagen will only collect personal information in connection with the provision of products and services provided by Sydney City Volkswagen or our business activities.
We collect personal information only to the extent that this is necessary for one or more of our following activities:
Generally, the purpose for which Sydney City Volkswagen collects personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
We will reply to your email address for the purpose for which you provide it.
We may also use your email address to respond to feedback given about our website, and to confirm receipt of emails sent to us.
When do we disclose your personal information?
Sydney City Volkswagen discloses your personal information to related entities of Sydney City Volkswagen or third party service providers and contractors who assist in our internal business and administrative operations. When we engage the services of a third party, we take reasonable steps to ensure they comply with the Privacy Act and maintain the confidentiality of any personal information to which they have access.
Sydney City Volkswagen may disclose your personal information to the vehicle manufacturers, distributors and financiers for the purposes of supplying products and services that you request and contacting you for promotional, safety, market research purposes and other matters relating to the motor vehicle and you. The manufacturer, distributor and financier may disclose your personal information to certain organisations, such as marketing and research companies and other contractors for the purposes outlined above. Please visit www.sydneycityvolkswagen.com.au to view the privacy policies of the manufacturers.
Sydney City Volkswagen may disclose your personal information to organisations offering you insurance, finance and extended warranties.
We may disclose your personal information to fulfil legal requirements, such as disclosure to law enforcement agencies or the courts.
With your consent, we do allow your personal information to be provided to select organisations that perform certain functions or operations for us. We bind these companies to the same standard of care as we do ourselves.
We will not provide your personal information to any other organisation for marketing purposes without your consent and will not share, sell or trade your personal information to non-related companies or persons.
Will we disclose your personal information overseas?
Sydney City Volkswagen does not ordinarily disclose your personal information overseas. However there may be circumstances where we need to disclose your personal information to a third party and this third party may disclose your personal information overseas. This may occur, for example where we have to send your personal information to the manufacturers, distributors and or financiers and they will on-send that information to their overseas headquarters or related companies.
We will take all reasonable steps to ensure that the third party recipient of your information complies with the APPs (other than APP 1) in relation to your personal information, or that the third party recipient is bound by laws that offer you at least as much protection as the APPs and that you are able to enforce your rights under those international laws in the event of any breach.
Sydney City Volkswagen will obtain your consent before it discloses your personal information to other overseas third parties directly.
How do we ensure your personal information is correct?
We will endeavour to ensure that the personal information we collect and hold about you is complete, accurate and up to date. We use technology, documented procedures and internal review processes to assist in this process. To assist, please contact us at firstname.lastname@example.org if any of the details you have provided are incorrect or have changed.
Security of your personal information
Sydney City Volkswagen is committed to keeping your personal information secure.
We take reasonable steps to protect the personal information that we hold from misuse or loss and from unauthorised access, modification or disclosure.
When using our website, you should be aware that no data transmission over the internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the internet and you do so at your own risk. Sydney City Volkswagen does not accept responsibility for the security of information transmitted to us over the internet.
Passwords, firewalls and virus protection are used to protect Sydney City Volkswagen's systems holding personal information from unauthorised access.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or policies of, those sites.
Your credit card details will not be stored after the completion of the transaction. We will destroy or permanently de-identify all other personal information no longer needed for any purpose in accordance with the APPs.
How can you access and correct your personal information?
You have the right to access your personal information held by Sydney City Volkswagen You can also make a request for us to correct any inaccurate, incomplete or out-of-date personal information.
For security reasons, a written request may be required to access your information as well as providing proof of your identity.
We are committed to granting you access to your personal information within a reasonable time frame. We will not refuse you access unless there are legal reasons for doing so. In such circumstances, we will explain those reasons to you. This may be necessary so that Sydney City Volkswagen can ensure that your personal information is not disclosed to any other person.
If you consider that the personal information that we hold about you is not accurate, complete or up to date then we ask that you provide to us in writing with the correct information so the personal information held about you is accurate, complete and up-to-date.
There will generally be no charge for access to and supply of personal information. However, in cases where information has to be retrieved from archives or where large volumes of information has been requested, a reasonable fee might be charged to cover any costs incurred by Sydney City Volkswagen.
How do we deal with privacy complaints?
Your privacy is important to Sydney City Volkswagen and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process.
- Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
- Telephone us on 02 8336 3000 and we will review your situation and if possible, resolve it straight away.
- If you are not satisfied with our response, we may require you to submit your complaint in writing by email at email@example.com with your contact details or via mail to:
The Privacy Officer
PO BOX 550
Mascot 1460 NSW
We will then investigate your complaint and endeavour to respond to you in writing within 30 days of receipt of your written complaint.
If at this stage the matter has not been resolved to your satisfaction, you can telephone the Australian Information Commissioner's hotline on 1300 363 992 or, if calling from outside Australia, + 61 2 9284 9749.
Further information about privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.privacy.gov.au.
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